It is important you are aware of the terms and conditions to avoid any confusion. Please know that the certification, online modules and training do not constitute medical recommendations or advice. These terms and conditions may change from time to time and you may find the most current version on our website. These terms and conditions are applicable worldwide.

1. Enrolment Agreement

1. By accepting these terms the participant agrees to pay the Course fees (including GST where applicable) for the Course using the payment methods offered.
2. The Course is delivered over a maximum of 18 months. Starting from the date we receive your deposit.
3. This agreement has a cooling off period of 7 days from the date we receive your deposit (See Section 8 for further details).
4. You are required to sign an enrolment form (which includes agreeing to these Terms and Conditions) to commence access to the learning modules. Not signing this does not cancel your certification and payments will be processed as per the agreement. 

2. Inclusions

The certification program includes:

• A 7 day in-person Immersive training. (virtual option also available – see section 5. Spinal Flow Virtual Immersive, for more information on this)

18 months access to:

• The Online Training Modules.  (Drip fed over 52 weeks)
• Access to Our Private Facebook Group.
• Weekly Certification live group calls with Dr Carli Axford.
• Module 1-14 Fortnightly Calls with Spinal Flow Head Trainer.
• Business Flow Academy.
• Access to updated resource question library.

3. Online Training Modules

1. Course materials are provided online via our Online Learning Platform.  Course materials comprise of written materials, videos (where specified) and other learning resources;
2. On course sign up and completion of the enrolment form, you will be given login details for the Online Learning Platform;
   
3. Access to the Online Training material is unlocked as follows: The foundational first 14 certification modules, and all of the Healers Academy Modules are unlocked upon sign up. Then, on week 15, Module 15 will be unlocked, and from then on you will receive 1 module per week drip fed for the remaining 37 weeks;
4. All content of the Online Training Course Material remains the property of Spinal Flow. You may not reproduce or distribute any part of the online Course Materials without the prior written consent of Spinal Flow;
5. The Course Curriculum and content are subject to change at any time;
6. In the event the Learning Platform is unavailable for an extended period of time (greater than 1 week), course materials will be provided by another mode of delivery;
7. Eighteen (18) months’ course materials access is included. After that time, you may join the Spinal Flow Association for continued access; (See section 7. below)
8. Course Materials are available for download, any printing is at your own expense.

4. Spinal Flow In-Person Training Events

1. Included in the certification is one Spinal Flow In-Person Immersive Training.
2. You cannot become a Certified Spinal Flow Practitioner without first attending an Immersive Training, either In-Person or Virtually. 
3. You will have the option to select your Immersive Training date soon after beginning the course.
4. Participants may only attend an Immersive Training after their course fees have been paid in full.  Fees must be received in full at least 30 days prior to the start date of the chosen Immersive Training.
5. The Immersive Training must be completed within eighteen (18) Months from the date of enrolment (See Section 18. COVID 19 Clause, for exceptions to this).  If you do not attend an immersive in the required timeframe your included Immersive will be forfeited.  You will then need to pay the applicable re-attend fee before enrolling in an Immersive. 
6. If you find that you are unable to attend the Immersive dates in which you have enrolled, you may transfer your enrolment, without penalty, to a similar training on one of our other scheduled dates, provided you do so at least thirty (30) days prior to the original event date, and that your rescheduled date occurs within eighteen (18) months of the commencement of your course.
7. If you notify us less than thirty (30) days out from the program start date but more than seven (7) days out you will be able to change dates but there will be a change fee of AU$500.  If less than seven (7) days from the training event you forfeit your position and will be required to pay the re-attend fee before enrolling in another Immersive.  If this is outside of your control due to COVID, you will not be charged, (See Section 18. COVID 19 Clause)
8. We may, from time to time in certain circumstances deem it necessary to change the program audience capacity, venue, speaker, or session hours without prior notice. No compensation or additional training will be given in this circumstance.
9. Spinal Flow has the right under extenuating circumstances, to reschedule or cancel any training if we feel it is necessary and in the best interest for both parties. If this is required, we will notify you in writing as soon as possible before the event, and if cancelled, you will be enrolled into the next program within the year. Refunds may only be issued as set out in the refunds section below. Spinal Flow will not be held liable for any expenses, including but not limited to, lost travel plans, loss of income etc.
10. It is recommended to take out travel insurance prior to travelling to attend our events. Spinal Flow take no responsibility for unforeseen circumstances such as program changes, cancellations, travel delays, death or sickness of participants or their families, unforeseen financial troubles, acts of nature (including but not limited to Volcano’s, Storms, Floods, Pandemics etc.), or anything else which is out of our control, either in the lead up to or during the event.
11. All other incidental expenses, such as visas, flights, airport transfers, accommodation, meals, transport etc, and not limited to the aforementioned, are at your own expense.
12. Any changes of plan forced or unforced are subject to all of the above terms and conditions
13. If you are unable to attend your chosen Immersive due to border restrictions, we also offer a Virtual Immersive Training option.
14. You will receive a hardcopy Training Manual when you attend the in-person training.

5. Spinal Flow Virtual Immersive

1. In the event that you cannot attend your chosen Immersive Training in person you may apply to attend virtually.
2. After taking part in a Virtual Immersive, you are eligible to submit your assessment requirements and become certified.
3. After attending a Virtual Immersive, you may, within 12 months, or within 18 months of your certification start date, attend an Immersive Training, In-Person. 
4. If you don’t attend an In-Person Immersive training in the above timeframe you will forfeit your option to do so, and no refunds or part refunds will be given.  Thereafter you will be required to pay a fee to attend.
5. If you elect to attend the Virtual Immersive, you will be emailed the recommended printing at least seven days prior to the training commencement date. Any printing is done so at your expense.

6. Assessment

1. After completing the 14 foundation online study modules and the live Immersive Training you are eligible to complete the assessments required to become certified.
2. After completing your In-Person Immersive training you have 90 days to submit your assessments..  
3. If after 90 days you have not submitted your assessments you will be required to re attend an Immersive training either In-Person or Virtually.  You will be required to pay the re-attend rate for this training. 
4. The assessment criteria for this course is subject to change at any time.
5. All assessments must be submitted online via google drive.
6. If your assessments are not recorded in English, it is imperative that you include a translation. This ensures that our team can accurately evaluate your work and provide meaningful feedback.

7. Spinal Flow Association

1. After your initial 18 months access to the course material, continued access to the weekly calls, the online training modules, and the facebook group, is available by joining the Spinal Flow Association.
2. Membership of the Spinal Flow Association is available by monthly or yearly subscription.

8. Course Withdrawal, Refunds and Transfers

Spinal Flow complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol into.

• A refund is permitted if the enrolment is cancelled within 7 days of the deposit payment date. Cancellation must be communicated in writing by emailing the office at info@spinal-flow.com
• No refund or transfer will be provided after 7 days of the deposit payment date.
• The amount refunded will be the amount paid minus any costs incurred by Spinal Flow and any fees deducted (bank fees, refund charges, credit card fees etc.) charged to Spinal Flow as a result of your chosen payment method and/or refund method.
• Spinal Flow will not be liable for bank or credit card charges charged to you, or losses in international currency fluctuations when refunds are processed.
• It is possible in certain circumstances to transfer your certification course to someone else if you are unable to continue.  Dependent on the situation there may be an additional fee required. 

Registration to this certification means that you agree to this Refund/Cancellation Policy.

9. Payment Plans

1. Any, changes in payment plan, changes to payment method, changes to credit card to be debited, that require any form of refund will be subject to additional charges equaling the processing fees charged to us for the original payment and/or fees for the refund.
2. If you have chosen to pay by instalment, the subsequent payments after the deposit will be automatically deducted from your chosen payment method at the specified payment frequency for the specified number of payments. 
3. If a scheduled instalment payment is unsuccessful, ongoing access to study materials and other benefits will be suspended until payments are resumed.
4. If there are delays in payments, it is a requirement that subsequent payments will be rescheduled so as to maintain the original payment plan completion date.
5. If the agreed payment plan completion date cannot be achieved, and needs to be extended, the payment plan amount will also be adjusted accordingly.  For example: If a person signs up under the upfront price but cannot complete the payment within the 2 weeks from the deposit date as scheduled, their total price will then be adjusted to the 12 month payment plan price.
6. Funds paid into partially completed payment plans which turn, and remain delinquent for 3 months or more, will be forfeited completely to Spinal Flow unless a prior agreement has been made.
7. 12 month payment plans may be put on hold by prior arrangement for up to 6 months (minimum of 1 month). In this time access to all parts of the certification course will be put on hold and the agreed price will remain unchanged.  After 6 months it is possible to extend this “On Hold” period for a further 6 months however your price will be reviewed based on recent price increases, demand, and the extension time required.  
8. The course will recommence from the same place that access was removed. Eg. If payments went delinquent and access was removed at 13 weeks the course would then recommence at 13 weeks.
9. Charges from this site will appear as “Spinal Flow” on your credit card statement.

10. Credit Card Security

All credit card transactions are processed via a third party PCI Compliant provider called Stripe.

11. Pricing

From time to time we may offer discounts, event specials, part-scholarships and competition prize discounted prices.  By agreeing to these terms and conditions you agree that your agreed purchase price is fixed and will not be reduced if we choose to offer a discounted price at any stage. Likewise your agreed price will not be increased, (subject to Section 9 above), should we announce a price rise.

12. Confidentiality and Privacy Policy

We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees, community leaders or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

1. to the extent specifically required by law; or
2. for the purposes of this agreement (including disclosing information in connection with any query or claim)
3. information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

Upon enrolment into the course, we may use the content from your emails in our marketing materials and on our website testimonials page, as well as send you a newsletter. Your identity will never be revealed, however we will use your surname, initials and your City. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned.

Please note that your Name, Email and Phone Number will be shared with the Community Leader for your region so they can connect with you.

To see our full privacy policy please refer to Part B of our terms of use statement at:  https://spinalflowtechnique.com/website-terms-of-use/

13. Disclosure

We may pay commissions to third parties arising from your entering into this agreement with us.

14. Our Obligations

Spinal Flow has responsibilities to you as a student to provide you with a quality of service that will assist you as much as possible in attaining your practitioner certification. We undertake to abide by all our policies and procedures.

Spinal Flow Technique agrees to:

1. Provide a tax invoice;
2. Provide login details to access the online Course Materials and mark assessments and provide feedback where applicable on submitted assessment tasks;
3. Provide access to submit any questions through a google form for Dr Carli to answer via video throughout the enrolment;
4. Provide unlimited office support for logistic questions via email throughout the enrolment; 
5. Issue a Certificate upon satisfactory completion of the course (if applicable). We will provide clients with the results of their assessment within 21 days of assessment submission. Certificates (electronic) will be issued within 21 days after marking a students’ final assessment, with optional hard copies available. International students will receive an electronic copy of their certificate only.

15. Student Obligations

Students with Spinal Flow are required to:

1. Ensure that all the information provided to Spinal Flow is accurate;
2. Follow applicable local rules and guidelines.  Rules and regulations differ in every country.  It is the students responsibility to ensure they follow applicable rules and regulations, including obtaining permits and licences where required in their chosen locality.
3. Notify Spinal Flow of any contact changes (email, telephone, address etc.);
4. Advise Spinal Flow of any difficulties or problems they may experience with Spinal Flow staff, procedures or training;
5. NOT submit or claim as their own, work derived from other source or work completed by another person. 
6. In your interaction with administrative staff and consultants (including, but not limited to telephone calls, emails and instant chats) you agree to conduct yourself civilly and respectfully at all times. If, at Spinal Flow’s sole discretion, we believe that an interaction constitutes abusive language and or harassment, we may, partially or completely, deny service to any infringing party.

16. Spinal Flow Code of Practice

All Spinal Flow Students and Practitioners must abide by set Spinal Flow Codes of Practice. These include:

• You can practice Spinal Flow Technique as you are participate in the learning, on friends and family, other Spinal Flow® practitioners or students, and if you have existing clients you can practice on them, but you must explicitly state you are a student and ask them to sign an agreement (on this it must state that you are not certified in the Spinal Flow Technique and that they are aware of this).
• We recommend that you do not charge your family or your friends as you are not certified, you are practicing on your family and friends and they are helping you by volunteering their body so you can practice.
• You can use access points only to increase the wave and decrease blockages. You cannot go directly into the deep emotional layers of the centre and passion gateways as a student.
• You can not say you are trained in Spinal Flow. In no way shall any Spinal Flow® student misrepresent their level of training, expertise, experience, or qualification.
• You must take out at least student level Insurance through IICT (or a different provider) to make sure you are covered professionally.
• You cannot teach others how to do Spinal Flow either professionally or casually.  Practitioners found to be teaching Spinal Flow to others will be stripped of their certification and will no longer be allowed to practise Spinal Flow.

17. Marketing Spinal Flow as a Student

All Spinal Flow Students must abide by the Guidelines of Marketing Spinal Flow as a Student.

The guidelines include:

You cannot market Spinal Flow® as a modality or call yourself a Spinal Flow® Practitioner until fully certified.

You can share that you are learning Spinal Flow during the course while you are learning and you can share our marketing and social media material on your own social media platforms.

You can create Facebook groups and pages anytime to grow a community. These can have themes like stressed women, pregnant mums, babies health – whatever your interest or your preferred market for Spinal Flow® will be, but shall not be about promoting your Spinal Flow® centre until fully certified.

You can have fb groups, websites and fb pages to grow your unique community but not as a Spinal Flow® practitioner or to promote Spinal Flow.

Examples of what your Facebook Group could be called while you are a student:

• Queensland spiritual community
• Brighton women’s group
• Pregnancy wellness health
• Raising healthy babies
• Understanding stress
• Women healing
• Spiritual men’s groups
• Stress and abuse

Notation: In the event of any inconsistency between this standard and any legislation that governs the practice of members, the legislation governs.

18. Covid 19 Clause